Light Whispers Client Policies

1. Client Intake & Consent

Policy: All clients must complete a comprehensive intake form and sign informed consent before receiving any services.

Procedure:

  • Clients complete a medical history form pre or during the first visit.

  • Clients sign an informed consent form and a waiver of liability.

  • It is the client’s responsibility to inform the practitioner of any changes to their medical file for subsequent visits

2. Privacy & Confidentiality

Policy: All client information is kept confidential in compliance with privacy legislation.

Procedure:

  • Physical files stored in locked cabinets and digital files in secure, encrypted software.

  • Only authorized practitioner may access client records.

  • Client information will not be disclosed without written consent.

3. Bookings & Cancellations

Policy: Clients must provide 24 hours’ notice for cancellations or rescheduling.

Procedure:

  • Communicate the policy during intake and on appointment reminders.

  • Charge a cancellation fee of $50 for late cancellations.

  • Allow online or phone-based scheduling.

4. Payment & Billing

Policy: All services must be paid at the time of booking unless otherwise arranged.

Procedure:

  • Accept cash, credit cards, and bank transfers.

  • Receipts and invoices provided upon request.

5. Client Feedback & Complaints

Policy: Feedback & complaints can be provided via email.

Procedure:

Light Whispers Kinesiology with Kaz Bowden

In-person sessions at In Symmetry 120 Main St, Romsey in the beautiful Macedon Ranges.